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Our proactive training program includes intensive instruction on those topics needed to insure professional performance in the field. Topics include: public and human relations, patrol procedures, fire and disaster response, recognition of safety risks, report writing, legal issues, civil v. criminal law, communication skills and crime prevention techniques.
We recognize that each location has its own personality and unique requirements. For this reason, under the direction of the Academy, all newly assigned security officers receive on-the-job training conducted by experienced personnel and specifically designed for each client based upon their specifications, job complexity and level of responsibility. Upon completion of this orientation, new officers are required to satisfy proficiency standards for their site.
For continuing education and staff development, we have instituted a career and supervisory course curriculum, consisting of Intermediate, Advanced and Supervisory courses. In addition, Securatex offers its officers assigned to Hospitals and Museums specific training to meet the rigorous challenges and requirements faced by officers assigned to these areas. Every staff member selected for a position of responsibility from Supervisor to Regional Manager receives customized training in the duties and responsibilities of that position, with the core of that training based on the comprehensive manual we have developed for each level of supervision.
The keystone of the Academy is our expertise and our ability to draw upon the experience of the many professionals in our organization, coupled with our library of training materials, including over 200 professionally produced training videos on a myriad of security, safety and management related subjects, as well as numerous security manuals and textbooks for use as reference materials.
20 — Hour Basic Training Certification Course
Our State of Illinois approved facility was established to comply with the training requirements of Illinois’ Private Detective, Private Alarm, Private Security and Locksmith Act of 1993, which requires a minimum of 20 hours of classroom training. This program provides security officers with the fundamentals of security as outlined in the Act. The Academy provides this training to our own officers, as well as to organizations and companies who wish to certify or train their own officers but do not have the facilities or resources to do so in-house.
Client — Specific Courses
SECURATEX CLIENT TRAINING PROGRAMS
The Securatex Training Academy offers our clients several programs in security and non-security areas. These can be presented at the Training Academy as well as at client sites. Representative programs include:
General Interest
• Workplace Violence — What to Look For and How to Respond
Workplace Violence affects us all. The burden of workplace violence is borne not only by victims of violence, but also by their co-workers, families, and employers. Each year workplace violence results in more than two million injuries, hundreds of deaths, and millions of dollars in costs. This program examines the causes of workplace violence as well as the costs associated with and measures taken to curtail the violence. We will also examine employer and employee responsibility and awareness. Programs may be directed to supervisory and management personnel, as well as to line employees.
• Sexual Harassment — Avoiding Problems in the Workplace
This program discusses the issues surrounding the growing problem of sexual harassment in the workplace. It defines sexual harassment; vis-à-vis other forms of harassment, discusses the types of harassment and identifies issues and problems arising out of such harassment. It identifies the impact on the company, the employee and the supervisor, as well from a legal, employee relations and personal perspective.
• Supervisory Responsibilities
Directed toward front line supervisors, the program discusses the basic tools needed by any supervisor. Topics include:
Basic Supervision Skills
Effective Communication, Motivation and Morale
Employee Relations and the Disciplinary Process
Ethics, Sexual Harassment and Discrimination
Performance Appraisals
Customer Service
Supervisor's Role in a Safety Program
Professional Development
Training
• Crisis Management and Contingency Planning — Overview and Management Responsibilities
There is an ever-increasing awareness by management about the necessity for planning for emergencies and disasters. This program discusses the role of security in a crisis management program, in planning for emergencies and disasters, and in disaster recovery operations. It also identifies management responsibilities and the keys to an effective program.
In addition to the programs listed above, programs can be tailored to the needs of specific clients based on the organization’s needs and on Policy and Procedure Manuals.
EMPLOYEE TRAINING PROGRAMS
Security Specific Training Programs
The following programs are designed for security staff - officers and supervisors, to develop and enhance skills in these areas.
• Security and Customer Service
• Security and Public Relations
• Sexual Harassment - Security's Role
• Report Writing for Security Officers
• Patrol Responsibilities
• Security's Role in a Safety Program
• Workplace Violence - Security's Role
• Crisis Management - Security's Role
• Legal Aspects of Security
• Security Management For Supervisors
INDUSTRY SPECIFIC TRAINING PROGRAMS
Healthcare Security Programs
In addition to basic security subjects, programs have been developed to enhance the skills of the hospital security officer. Mirroring the training guidelines of the International Association for Healthcare Security and Safety (IAHSS), programs include:
• Healthcare Security – An Overview
• Preventing Infant Abductions (Can also be presented to all appropriate hospital staff)
• Security and the role of Ancillary Services
• The Security Officer, JCAHO, and the Environment of Care
• The Role of the Healthcare Security Supervisor
• The Security Officer’s Role in the Hospital Safety Program
Museum Security Programs
Following the "Suggested Guidelines In Museum Security," of the ASIS International's Standing Council on Museum, Library and Cultural Property Security, this security training focuses on the protection of the collections, as well as the importance of public relations, safety and emergency preparedness. Among the topics covered are Patrol, Report Writing, Fire Safety, Security and Public Relations, Museum Terminology, Emergency Preparedness and Security’s Role in a Disaster.
Industrial Security Programs
Training is offered on an industry specific basis. In addition to basic training topics such as Patrol, Report Writing, and Emergency Preparedness, topics include awareness of, and vulnerabilities specific to, the type of industry, such as internal theft, shipping and receiving vulnerabilities, package checks, transportation security, etc. Also included is awareness training on OSHA requirements specific to the type of industry, and client specified training. Personnel may be trained in First Aid and CPR, as well as other specialty areas as required by the client