Quality Control Plan
Recognizing that top driven performance is needed to enhance the quality of your program and maintain standards across our business, Securatex has developed a Quality Control (QC) Plan that provides oversight, ease of reporting, coaching and training on an ongoing basis. This is predicated upon key leaders receiving accurate and timely information from field level supervisors, which can be evaluated for actionable items.
We believe that a robust QC Plan is required to maintain standards through inspection, effective scheduling, coaching and training as directed by key leaders, as well as the structure built into our operations plan. Our strategy allows our management team to focus on the objectives at hand and reduce the opportunity for error or omission by controlling the volume and quality of information from direct reports.
Securatex provides an effective security program through the use of a multi-tiered Quality Control Plan.
Below is a description of the many aspects of our QC Plan as well as examples of the tools we use to provide consistency in our operations.
Consistent performance of post order duties is the cornerstone of our quality program. Our operations management team will work with you to develop concise post orders for the security officers. These orders will cover normal officer duties as well as specific emergency procedures in the event of an unusual or serious condition. The post orders are reviewed and approved by both you and us prior to implementation of the assignment.
The Regional Operations Managers, Client Service Supervisor, Site Supervisor or designated on-site trainers will use the post orders while conducting on-the-job and continuous training. Post orders are used during inspections to verify site specific knowledge of the security officer being inspected. Security officers will be required to review the log book daily for post order changes or temporary post instructions.
From the post order manual, we develop an on-the-job training checklist program. Prior to a new security officer’s completion of on-the-job training, we are aware of their progress in the training program and can take corrective action if required.
Written post orders that detail the security officer’s duties are essential to a quality security program and consistent performance by every security officer.
Regular inspections are a key component of our QC Plan. The Account Manager, Client Service Supervisors and Regional Operations Manager have leadership responsibility for conducting the inspections detailed below, identifying performance gaps and developing detailed action plans to address deficiencies. These inspections are in addition to daily security reports, incident reports and other reports/inspections required by our client partners. Copies of these inspection reports are sent to the client representative(s) and are available as requested.
Physical security is a dynamic operational environment that relies upon timely and accurate reporting, records and documents. As such, numerous records are created on a daily basis that must be organized, maintained and analyzed. Our supervisory architecture is built to filter information to decision makers without being lost in the noise of daily logs and non-actionable records. Training records, daily logs, incident reports and other records will be subject to periodic audits for accuracy, integrity of storage and accessibility.
Our most important asset is our people. This requires a structured process for assessing and developing talent within our employees and ensuring that they have the tools required to do their jobs. As part of our QC Plan, we use automated systems for time and attendance, payroll management and proven performance assessment techniques. Below are a few examples of the tools we use to manage, assess and train our personnel.
Real – Time Response
Effective security requires the ability to respond to any situation in real-time at all times. In addition to our on-site security team, field support and regional operations, Securatex maintains corporate and commercial assets that are able to respond to any issues that arise in the field. The Call Center has the ability to contact senior leadership, coordinate local emergency services, and provide resources and guidance to our field teams. There is also a prescriptive Incident Communication Plan for escalating issues to client and Securatex leadership as incidents occur.
SAMPLE EMERGENCY RESPONSE PLAN
To meet staffing needs derived from unforeseen situations Securatex can build an emergency management, staffing and business continuity plan around the ability to provide a cost efficient and swift emergency response. Each designated service area can be assigned an Emergency Management Force (EMF) ready to deploy in response to emergency situations. EMF’s consist of trained and work-ready part-time and flex staff.
In addition to EMF’s, Securatex has the ability to provide additional coverage for labor disputes, natural disasters, as well as other situations deemed service emergencies. Securatex currently provides emergency response for several national companies and state government entities. Our management has more than 50 years of experience providing emergency response services for transportation companies, school systems, health care systems, diplomatic security protection, municipalities and many other customers. Emergency services are limited to the ability of our officers to access locations and may not be available given the nature, scope or the employee’s ability to respond in unforeseen circumstances or at Securatex’s discretion.